1. Eligible Return Requests

Customers may request assistance when a product:

• Is defective or dead on arrival (DOA).
• Has visible damage upon delivery.
• Is a different model from the one ordered.

Please inform SL Electronics immediately after discovering an issue. Provide your order information and available photographs or video evidence. Recording an unboxing video is strongly recommended.

2. Replacement Process

1. Contact SL Electronics to report the issue and receive return instructions.
2. Return the product with its original packaging, accessories, and intact serial-number labels.
3. Our team will inspect the product for the reported defect and for misuse, electrical damage, improper handling, or other warranty exclusions.
4. If the product qualifies, we will seek a replacement from the relevant brand or supplier.
5. If an identical replacement is unavailable, an alternative product may be offered or an eligible refund arranged.

3. Refunds

A refund may be requested when an eligible replacement is unavailable and the customer does not accept an alternative. Refunds are subject to verification and approval.

Applicable processing charges may apply to refunds involving bKash, Rocket, debit or credit cards, POS, or online payments. EMI, payment gateway, EFT, and other transaction charges are generally non-refundable, subject to applicable law.

4. Return Conditions

• Goods sold cannot be returned or exchanged without a valid reason.
• Online purchases may be returned when the delivered model is incorrect or the product is visibly damaged.
• Products must be returned with original packaging and accessories and without damage to serial-number labels.
• Products used, misused, altered, or damaged by the customer are not eligible under this policy, without limiting applicable legal or warranty rights.

5. Non-Eligible Return Reasons

Returns are not accepted solely because a customer:

• Has changed their mind.
• Ordered the product accidentally.
• No longer needs the product.
• Wants to try the product before deciding whether to keep it.

6. Delivery & Return Arrangements

• Delivery area: All Bangladesh (Nationwide Delivery Available).
• Delivery charge: BDT 500–2,000, depending on customer location.
• Estimated delivery time: 1–2 days.

Please contact SL Electronics before sending back a product. Return transportation arrangements and applicable charges will be communicated according to the reason for return and applicable law.

Important: This policy does not specify a fixed return-request window or a universal return-shipping fee. Report any defect, damage, or incorrect delivery immediately and contact our team for case-specific instructions.